Frequently Asked Questions - Boiling Water Taps Ireland
Welcome to our comprehensive guide addressing the most common queries about our instant boiling water taps. We've compiled detailed answers to help you make informed decisions and get the most from your purchase.
Understanding Boiling Water Taps
How do instant boiling water taps work?
Our boiling water taps connect to an electric-powered boiler unit installed beneath your sink. This compact system draws water from your existing cold water supply and heats it to your preferred temperature. When activated, the system delivers near-boiling water instantly through the tap, while your standard hot water continues to function normally through your existing plumbing system.
What temperature range is available?
Our boiling water units feature adjustable temperature controls ranging from 75°C to 98°C, allowing you to select the ideal temperature for various applications. While our taps don't reach a full 100°C, this is actually beneficial—tea specialists recommend slightly lower temperatures to prevent burning delicate tea leaves, and coffee experts agree that 98°C is optimal for extracting flavour without scorching the beans.
What are the primary applications for an instant boiling water tap?
These innovative taps eliminate the need for a traditional kettle and serve numerous kitchen purposes: brewing tea and coffee, preparing pasta, blanching vegetables, creating instant soups, sterilising baby bottles, cleaning surfaces, preparing hot cereals, and accelerating cooking processes. Many customers report discovering new uses after installation.
How many hot beverages can be prepared before reheating?
Our standard 2.4-litre tank provides approximately 5-6 cups of boiling water before requiring a reheat cycle. For households requiring greater capacity, our 4-litre tank offers 10+ cups, perfect for entertaining or larger families.
What is the recovery time after dispensing boiling water?
After dispensing a single cup, the system reheats to maximum temperature in less than 60 seconds. If you've used the entire tank capacity, expect a 4-minute recovery time. Initial heating from cold takes approximately 7-8 minutes, with exact times varying based on your incoming water temperature.
Installation Requirements
Can I handle the installation myself?
Many of our customers successfully complete their own installations if they possess basic DIY plumbing experience. Before proceeding with self-installation, verify:
- Sufficient space under your sink for the boiler unit (our standard 2.4-litre tank measures 188mm × 188mm × 262mm)
- Access to a suitable electrical outlet
- Water pressure between 0.5-5.0 bar (consult a plumber if uncertain)
For those who prefer professional assistance, we recommend hiring a qualified plumber to ensure optimal performance.
What tools are necessary for installation?
A standard installation typically requires a screwdriver, adjustable wrench, and pliers. If your existing tap is difficult to remove, you might also need a basin wrench. For electrical connections to adjacent cabinets, you may require a drill to create access for the power cable.
Do I need additional components?
No additional components are required. Our comprehensive packages include all necessary fittings, pipes, and connectors. If your plumbing system doesn't already have them, you might consider installing isolating valves for the hot/cold water feed to facilitate maintenance.
Will my existing plumbing require modifications?
Most installations integrate seamlessly with standard kitchen plumbing. The compact boiler unit fits conveniently below your sink, and our supplied pipes connect directly to your existing water feeds without requiring additional plumbing work.
Is an electrician required for installation?
If you have a functional electrical outlet within reach of the provided power cable (1.5m), no electrician is needed. The system uses a standard plug-and-connect design. Extension cables are readily available from electrical retailers if additional length is required.
Maintenance and Filters
What purpose does the filter serve?
The filter system serves two critical functions: preventing limescale buildup within the boiler tank to protect its performance and longevity, and improving water quality by removing impurities and contaminants that affect taste and clarity.
How frequently should filters be replaced?
We recommend replacing filters every six months for optimal performance. Our intelligent systems incorporate water flow monitoring technology that indicates when replacement is necessary—the indicator light changes to red when the filter has reached capacity.
Is the filtered water suitable for drinking?
Our 3-in-1 systems (Revista, Helena, and Astrum) primarily filter water entering the boiling tank, improving taste while protecting the system from scale.
For dedicated filtered drinking water, our premium 4-in-1 models (Quanta and Platina) feature dual filtration systems that purify both boiling and cold water streams, removing minerals, chemicals, and bacteria for crystal-clear drinking water. The Quanta Chilled model adds refrigeration technology to deliver filtered water at a refreshing 4°C.
Is filter replacement complicated?
Replacing filters is remarkably straightforward. Simply turn off the water supply, twist to remove the outer casing, unscrew the filter head, and remove the cartridge. Installation of the new filter reverses this process. Detailed video tutorials are available on our website.
Where can replacement filters be purchased?
Replacement filters are available directly through our website. For convenience, we offer a filter subscription service that automatically delivers replacements at the recommended intervals, ensuring uninterrupted performance and protection for your system.
Purchasing Information
What payment methods do you accept?
We accept all major credit and debit cards for secure online payment. Additionally, we offer Klarna financing, allowing you to split your purchase into three interest-free installments, making premium taps more accessible.
Do you offer any installation services?
While we don't directly provide installation services, we can recommend reliable professional installers throughout Ireland who are familiar with our products. Contact our customer service team for local recommendations in your area.
Can I view the taps before purchasing?
Although we don't maintain a physical showroom, our website features high-resolution images, detailed specifications, and comprehensive descriptions to provide a clear understanding of each model's appearance and functionality. Our 60-day return policy also allows you to evaluate the tap in your own kitchen with complete confidence.
Are bulk discounts available for developers or contractors?
Yes, we offer special pricing for multiple-unit purchases. Property developers, contractors, and kitchen specialists should contact our business team directly to discuss volume discounts and project requirements.
How do I choose between the different models?
Our range includes:
- Revista: Our most economical 3-in-1 option offering excellent value
- Helena: Our premium 3-in-1 model with enhanced features
- Astrum: A 3-in-1 tap with flexible pull-out spout for expanded functionality
- Quanta: Our bestselling 4-in-1 solution with dedicated filtered water
- Platina: Our deluxe model featuring flexible spout technology
For personalized recommendations based on your specific requirements, contact our advisory team.
Delivery Details
What is the standard delivery timeframe?
We typically deliver within 2-3 working days across Ireland. Many orders arrive within 24 hours, particularly to major urban centres. For time-sensitive requirements, expedited delivery options are available for an additional charge.
Is delivery complimentary?
Yes, we provide free standard delivery to all addresses in the Republic of Ireland. Remote locations or islands may incur a modest additional charge—please contact our customer service team to confirm delivery options for your specific location.
Can I track my order's progress?
Yes, once your order is dispatched, you'll receive an automated email containing tracking information and estimated delivery timeframes, allowing you to monitor your order's journey.
What should I do if my order arrives damaged?
In the unlikely event that your tap arrives damaged or defective, please contact our customer service department immediately. We'll arrange prompt replacement, collection of the damaged unit, and compensation for any inconvenience caused.
Are installations in Northern Ireland handled differently?
For Northern Ireland deliveries, please contact our customer service team directly. Different shipping arrangements may apply due to specific cross-border considerations.
Technical Specifications
What water pressure is required?
Our taps operate optimally with water pressure between 0.5-5.0 bar. If you're uncertain about your property's water pressure, we recommend consulting with a plumber before installation. Operating the system outside this pressure range may affect performance and warranty coverage.
How much electricity do boiling water taps consume?
The energy-efficient design and insulation of our boiler tanks minimize electricity usage, typically costing between 10-15 cents per day to maintain temperature. By comparison, boiling a traditional kettle multiple times daily often consumes more energy, especially when heating excess water.
Should the system remain powered continuously?
For optimal efficiency, we recommend leaving the system powered at all times. The insulated tank design minimizes standby energy consumption, making continuous operation more economical than repeatedly heating from cold. We advise powering down only during prolonged absences (7+ days) or if the unit might be exposed to freezing temperatures.
What are the space requirements?
Our standard 2.4-litre boiler measures 188mm × 188mm × 262mm (W × D × H), while our larger 4-litre unit measures 197mm × 299.5mm × 272.5mm. Additionally, allow space for the filter unit and connecting pipes within your under-sink cabinet.
Are your taps compatible with Irish plumbing standards?
Yes, all our models are fully compatible with standard Irish plumbing systems and electrical requirements. Our products meet or exceed all relevant Irish and European safety standards.
Safety Features
How safe are boiling water taps with children present?
Our taps incorporate multiple safety features specifically designed to prevent accidents:
- Child-safe handles requiring deliberate two-step activation
- Spring-loaded controls that automatically shut off when released
- Insulated spouts that remain cool to touch
- Flow limiters that prevent splashing of hot water
- Temperature-controlled dispensing below 100°C to prevent steam burns
These features make our taps considerably safer than traditional kettles, which can tip, splash, or be easily accessed by children.
Do the taps feature anti-scalding protection?
Yes, our taps are designed to prevent scalding through insulated spouts, controlled flow rates, and the absence of pressurized steam that causes spitting. The water temperature is carefully regulated to provide optimal utility while maintaining safety.
Warranty and Support
What warranty coverage is provided?
We offer comprehensive warranty protection: 5 years on the tap components and 2 years on the boiler tank from the date of purchase. To activate your warranty, simply register your product through our website after installation.
How can I access technical support?
Our dedicated support team is available Monday through Friday, 9:00-17:00, via phone, email, or live chat. For after-hours emergencies, our website provides troubleshooting resources and video tutorials addressing common issues.
What ongoing maintenance is recommended?
To maintain optimal performance:
- Replace filters every six months
- Descale the boiler tank annually (more frequently in hard water areas)
- Clean the tap's exterior with non-abrasive products
- Check connections periodically for signs of wear
Following these simple maintenance procedures will ensure years of reliable service.
Still have questions? Our customer support team is ready to assist with any additional queries. Contact us directly or explore our detailed guides for further information on selecting, installing, and maintaining your boiling water tap.
Ready to transform your kitchen experience? Browse our full range of instant boiling water taps and find the perfect model for your home.
