Troubleshooting Your Boiling Water Tap

Boiling water taps are the unsung heroes of the kitchen, quietly delivering steaming cups of tea and hot water on demand. But when things go awry, it's like the kettle's gone on strike. Fear not, fellow tea enthusiasts! Whether your tap is a Revisita, Helena, Astrum, Quanta, or Platina, or even from another brand, here are some top troubleshooting tips to get it back on track.

The water isn't hot when using the boiling water function

If your boiling water tap is serving lukewarm instead of scalding hot, try these suggestions:

1. Ensure the tank is plugged in properly. Switch it off, unplug, and plug it back in. Inspect for any damage or leaks around the socket.
2. Check the temperature setting. Make sure the temperature on the control panel is set appropriately. A low setting could be the culprit here.

The flow of water seems restricted

When your tap's flow is more trickle than torrent, consider these possibilities:

1. Inspect the pipes for kinks or bends. Ensure all pipes are free from obstruction and damage.
2. Check the water pressure. The ideal pressure is between 0.5 to 5.0 bar. If it's off, consult a plumber.
3. Replace the water filter if needed. Filters usually need changing every six months. Our tanks will give you a heads-up with a red light when it's time.

The tap is spitting or dripping water when not in use

If your tap seems to have developed a mind of its own, spitting or dripping when idle, here's what to do:

1. Check for restrictions in the tubes. Ensure the tubes aren't pinched or kinked.
2. Expel trapped air from the system. Run the tap until the boiler is empty. If this doesn't work, a new boiler tank might be needed.

The tap is spitting or dripping water when in use

If your tap's performance is more splatter than stream when in use, investigate these areas:

1. Release any trapped air. Run the tap until the boiler empties. A replacement boiler might be necessary if the issue persists.
2. Adjust the boiler temperature. If it's too high, dial it down slightly.
3. Regulate the water pressure. Keep it within the 0.5 to 5.0 bar range.

There's water in the cabinet where my boiler is stored

Water in the cabinet? Time to put your detective hat on:

1. Tighten any loose connections. Check lines, filters, and tank connections.
2. Address a leaking tank. Replace it if necessary, especially if under warranty.
3. Fix a leaking tap. Inspect and tighten or replace damaged connections.

My boiling water tap is not dispensing water

No water from your tap? Here are some things to check:

1. Replace a blocked filter. Remember, every six months is the norm.
2. Verify the water supply. Ensure all connections are secure and there are no kinks.
3. Ensure the tank is switched on. The touch-screen should light up when powered.

Installing and maintaining a boiling water tap shouldn't be a headache. If these tips don't solve your issue, reach out to our team for assistance. If you're worried about any damage, turn off your tap and wait for help.

Troubleshooting FAQs

Q1: Why is my boiling water tap making a lot of noise?

A bit of noise is normal, but excessive racket might be due to limescale or trapped air. Regular upkeep should help. If not, give us a call.

Q2: Why is the water from my boiling water tap cloudy?

Cloudy water often means air bubbles, which are harmless. If it persists, look into replacing your filter or checking water quality.

Q3: My boiling water tap is not dispensing water. What should I do?

Check for a blocked filter or water supply issues. If unresolved, contact our team.

For more frequently asked questions, visit our website.

 

Now, go enjoy that perfect cuppa, knowing your trusty boiling water tap is back in action!